Alice Chen, MD, MPH

Associate Professor of Medicine 
University of California San Francisco

Director, Center for Innovation in Access and Quality
Chief Integration Officer
San Francisco General Hospital

Alice Huan-mei Chen, M.D., M.P.H., is the Chief Integration Officer, Director of the Center for Innovation in Access and Quality, and Director of the eReferral Program at San Francisco General Hospital, and an Associate Professor of Medicine at the University of California, San Francisco. 

At San Francisco General Hospital, Dr. Chen cares for a panel of primary care patients, precepts internal medicine residents during their continuity clinic, attends on the inpatient medical service, and staffs the medical consultation service. As Chief Integration Officer she has the dual charge of providing physician oversight for SFGH's ambulatory services as well as providing institutional leadership for creating an integrated delivery system for the Department of Public Health, with a focus on improving care between primary and specialty care, ambulatory and inpatient care, and between SFGH and other organizations in the San Francisco safety net. She also serves as the Director of the hospital's eReferral Program, a web-based referral and consultation system that allows iterative exchanges between referring providers and specialty reviewers and has garnered significant attention from healthcare systems across the country interested in replicating the eReferral model. 

Dr. Chen is a graduate of Yale University, Stanford University Medical School, and the Harvard School of Public Health.

Dr. Chen's Lectures

eReferral at SFGH/UCSF Electronic Referral as a Strategy for Streamlining the Appropriateness of Medical Referrals- Including Those for Medical Imaging

Highlighted Publications

  1. Chen AH, Rittenhouse D. The Un-managed System of Medicare Referrals. J Gen Intern Med. 2012 May; 27(5):487-9. 
  2. Straus SG, Chen AH, Yee H, Kushel MB, Bell DS. Implementation of an electronic referral system for outpatient specialty care. AMIA Annu Symp Proc. 2011; 2011:1337-46. 
  3. Chen AH, Yee HF. Improving primary care-specialty care communication: lessons from San Francisco's safety net: comment on "Referral and consultation communication between primary care and specialist physicians". Arch Intern Med. 2011 Jan 10; 171(1):65-7. 
  4. Kim-Hwang JE, Chen AH, Bell DS, Guzman D, Yee HF, Kushel MB. Evaluating electronic referrals for specialty care at a public hospital. J Gen Intern Med. 2010 Oct; 25(10):1123-8. 
  5. Chen AH, Kushel MB, Grumbach K, Yee HF. Practice profile. A safety-net system gains efficiencies through 'eReferrals' to specialists. Health Aff (Millwood). 2010 May; 29(5):969-71. 
  6. Chen AH, Yee HF. Improving the primary care-specialty care interface: getting from here to there. Arch Intern Med. 2009 Jun 8; 169(11):1024-6. 
  7. Kim Y, Chen AH, Keith E, Yee HF, Kushel MB. Not perfect, but better: primary care providers' experiences with electronic referrals in a safety net health system. J Gen Intern Med. 2009 May; 24(5):614-9. 
  8. Donohoe MT, Kravitz RL, Wheeler DB, Chandra R, Chen A, Humphries N. Reasons for outpatient referrals from generalists to specialists. J Gen Intern Med. 1999 May; 14(5):281-6.